Recent Cyber Monday deals from HP extended the offer of a free Nook. But the small print suggests that free isn't always free. Read on and learn how you can shield yourself.
Not entirely free
When you see a deal for something free, be wary. Nothing is really free. Brian is a consumer who got a brand new Ultrabook with a free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Not the only customer
Brian is not the first consumer to see this type of issue. The consumer does not get charged $99 when getting the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The consumer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the system.
Wait, was not it a totally free Nook?
Not according to HP's fine print. The Nook was sandwiched in as part of the laptop purchase price. This info was apparently well-hidden, but because it was publicized somewhere, the customer was bound by the terms of the transaction.
The Nook cannot be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free isn't always free. Read the fine print!
Not entirely free
When you see a deal for something free, be wary. Nothing is really free. Brian is a consumer who got a brand new Ultrabook with a free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Not the only customer
Brian is not the first consumer to see this type of issue. The consumer does not get charged $99 when getting the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The consumer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the system.
Wait, was not it a totally free Nook?
Not according to HP's fine print. The Nook was sandwiched in as part of the laptop purchase price. This info was apparently well-hidden, but because it was publicized somewhere, the customer was bound by the terms of the transaction.
The Nook cannot be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free isn't always free. Read the fine print!
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