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Important Tips On Unified Communications

By Stephen Thomas


There is absolutely no doubt that a vast majority of corporate organizations these days are largely dependent on technology when it comes to engaging with their clients. Despite this fact, most of these organizations are still reliant on archaic modes of communication. Many businesses usually find it hard to let go of their traditional phone lines. Thanks to unified communications, corporate organizations finally have the chance to make a complete overhaul of their communication strategy.

In essence, the whole process involves converging three types of communication in one medium. These forms include voice, data and video. The most admirable factor in this type of technology is that it greatly reduces costs. Instead of companies having to make three separate payments and invest in different types of infrastructure, all they have to do is ensure they have a dedicated channel to handle these services.

With services such as email, text, fax and voice messages integrated, users are guaranteed convenience. In turn, this translates to high productivity for the companies involved. The transmission technology used in such communication processes is full duplex. This means that users can use their devices to send and receive messages at the same time. This greatly reduces the waiting time that is common in traditional phone lines.

It is not uncommon to find a service provider offering voice mail packages. A company may opt to rent some storage space for its voice data, albeit depending on the package chosen. Technically, a message stored in a virtual location can be easily accessed by going online and signing into a registered account.

Converged communication has lots of advantages, specifically for those who opt to use it. An important advantage lies in the fact that physical boundaries do not limit interactions. Employees have the ability to work and communicate regardless of their physical locations. However, some disadvantages may arise just like in all other forms of communications. A disadvantage that is worth noting is the risk of having information ending up in the wrong hands.

To counter this possibility, companies should always be sure to hire competent network administrators. It is the job of network administrators to limit how much information network users can share. This way, accountability is achieved. What is more, potential security breaches can be easily traced back to the points of origin. Many companies these days make it a requirement for their employees to include their authenticated signatures during correspondence.

For corporate organizations, unifying communication is the main aspect that embodies fruitful conversations. Over the last few years, the entire concept of integration has seen considerable change. With time, new attributes and concepts are brought up. These days, the traditional methods that people are used to when communicating are not enough for total communication. For example, phones may only support certain document formats.

This is where integrated technology comes in. With tools such as audio conferencing, shared desktops, instant message, ERP and CRM, companies nowadays have the capacity to go wherever they want to be in terms of productivity. But even before opting for specific services, business owners should be sure to enlist the services of trusted service providers. This way, they can get guaranteed access to services that meet the required standards.




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